Privacy Policy for Bikum Website and Mobile App

Last updated: "January 6, 2025"

Your privacy is important to us. This privacy policy explains how Bikum ("we," "our," or "us") collects, uses, and protects your information when you use our mobile application and website.

1. Information We Collect

1.1. Personal Information

• Name
• Email address
• Phone number
• Location data

1.2. Non-Personal Information

• Device information (e.g., device model, operating system)
• Usage data (e.g., time spent on the app, pages visited)

1.3. Chat Data

We collect and process chat data from your interactions within the app’s messaging system. This includes:

• Messages exchanged between users and the app’s support team.
• Content of user-to-user messages, including text, images, and voice messages.

This chat data is used for:

• Providing customer support and assistance.
• Improving the quality of our communication services.
• Ensuring compliance with our terms of service and community guidelines.

1.4. Video Data

We may collect video data uploaded by users through the app. This includes:

• Videos recorded and uploaded by users for specific features (e.g., shipment requests, profile verification, etc.).
• Videos shared during user interactions (e.g., in chat or support tickets).

This video data is used for:

• Processing and managing shipment requests, if applicable.
• Verifying user profiles or shipments through video submissions.
• Improving customer support services through video-based communications.

We may also store video data to provide better service and comply with our legal obligations. You can delete your videos at any time by contacting us.

2. How We Use Your Information

We use the collected information to:

• Provide and improve our app’s services.
• Personalize your user experience.
• Respond to customer service inquiries.
• Send important notifications, updates, and promotional offers.
• Ensure compliance with legal obligations.
• Enhance chat functionality and support services.
• Process video and other media content as needed for specific app features.

3. Location Data Collection

Our app may collect your location data to provide location-based services and improve app functionality. This data is used for:

• Displaying relevant content based on your location.
• Improving app performance and user experience.

You can control the app’s access to your location data through your device settings.

4. Third-Party Services

We use third-party services that may collect and process your information. These include:

• Firebase (for analytics and crash reporting)
• Google Maps (for location-based services)

These services are governed by their own privacy policies.

5. Data Retention and Deletion Policy

We retain your personal information, including chat and video data, only for as long as necessary to fulfill the purposes outlined in this policy. You can request the deletion of your data at any time by contacting us. Please note that deleted chat and video data may not be recoverable.

6. How We Protect Your Information

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration.

7. Your Privacy Rights

You have the right to:

• Access the personal data we have about you.
• Request the correction or deletion of your data.
• Withdraw your consent to data processing.

To exercise these rights, contact us at [Your Contact Email].

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify users through the app or email when significant changes are made.

9. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at:

Bikum Team
Email: contact@bikum.org
Phone: +971 (06) 741-7042
Website: https://bikum